Customer service representative
If you feel like this job is for you, feel free to contact us!
You like communication and you cope well with advising someone in need over the phone, you understand the basics of customer service - then you are welcome to the Kontaktikeskus as a CUSTOMER SERVICE REPRESENTATIVE.
Your tasks are:
- Customer service and advice by phone or answering e-mails;
- Clarifying the client's needs and finding a suitable solution;
- Development of service quality;
- Developing your own competencies.
Comes in handy:
- You have good written self-expression skills to answer customer e-mails;
- You communicate both orally and in writing in Estonian and Russian;
- In addition to Estonian and Russian, communication in Finnish or English is the basis for a higher salary;
- You are ready to work according to the schedule - in addition to daytime shifts, late evenings and weekends as well;
- You have experience using a computer at the level of a regular user and you are competent in finding information on the Internet;
- You are conscientious and eager to learn.
- The possibility to use the working time by working flexibly either in the home office or in one of our offices;
- If necessary, use the company's tools;
- Varied work - an opportunity to acquire practical skills in various fields such as finance, insurance, e-commerce, etc;
- On-the-job training in a friendly and supportive team;
- In addition to the basic salary, bonuses according to the contribution.
To apply, fill out the contact form or contact the head of our customer service department.
Feel free to contact us for more information: call 553 2818 or send an e-mail to email@example.com.
Kontaktikeskus OÜ has been a call center operating since 1994.
We deal with customer service and advice on a daily basis, as well as skilled direct sales over the phone. About 200 professionals in their field work in the contact center.
We have offices in cities all over Estonia - in Tallinn, Haapsalu, Paide, Pärnu, Jõhvi, Valga, Rapla and Daugavpils in Latvia.
Our company's goal is excellent customer service and skilled sales!